1. Minimum Order Amount Minimum order amount is THB 300 for all payment methods.
2. Service Fees

Each transaction is subject to a 15% service fee, which covers payment processing via Stripe and other related charges. Please note that this fee is non-refundable under all circumstances.

3. Refund & Return Policy 

Neighbourmart.com does not accept returns or provide refunds, unless the issue is clearly caused by our team—such as receiving incorrect items or products damaged before shipping. To request an exchange, customers must: Record an unboxing video as proof Ensure the product is unused and in original condition

Please be aware that even in approved cases, we do not offer monetary refunds. We kindly ask all customers to review their order details carefully before making payment.